RETURNS AND REFUND POLICY
Customer satisfaction is important to us. However, due to the production and personalized printing processes of our products, returns are only accepted under the following conditions.
1. Non-returnable Products
Returns are not accepted in the following cases:
Personalized products prepared specifically for the customer, with added name/number/print.
Deformations caused by user error.
Products free from standard manufacturing defects or printing errors.
Products made with custom printing cannot be returned even for unforeseen reasons, as the production process is unique to the customer. Therefore, we recommend carefully checking all personal information and size selection before confirming your order.
2. Returnable Products
Your refund request will be evaluated under the following circumstances:
The product has manufacturing defects.
Printing errors (misspelling, incomplete printing, printing misalignment, etc.)
The product was damaged or defective upon delivery.
In these cases, your return will be reviewed, and if the error is confirmed, your product will be replaced with a new one.
